km88.com Privacy Policy

1 Introduction

This Privacy Policy applies to all personal information collected by km88.com through the km88.com website, mobile applications, and any other digital platforms operated by km88.com (collectively, the "Platform"). By accessing or using the km88.com Platform, you acknowledge that you have read, understood, and agree to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

km88.com is committed to transparency in how we handle your personal data. This Privacy Policy should be read in conjunction with our Terms & Conditions, which govern your use of the km88.com Platform. If you do not agree with the practices described in this Privacy Policy, you should not use the km88.com Platform.

km88.com operates in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and other applicable data protection laws. We take our obligations as a data controller seriously and have implemented appropriate technical and organizational measures to protect your personal information.

2 Information We Collect

km88.com collects various types of personal information to provide, maintain, and improve our services. The categories of information we collect include:

2.1 Information You Provide Directly

When you register an account on km88.com, you provide us with personal information including but not limited to:

• Identity Information: Full legal name, date of birth, gender, nationality, and government-issued identification numbers (e.g., passport number, driver's license number, SSS number);
• Contact Information: Email address, mobile phone number, residential address, and postal code;
• Financial Information: Payment method details (GCash account, PayMaya account, bank account information), transaction history, deposit and withdrawal records;
• Account Credentials: Username, password, and security questions;
• Verification Documents: Copies of government-issued IDs, proof of address documents, and selfie photos for identity verification purposes.

2.2 Information Collected Automatically

When you access the km88.com Platform, we automatically collect certain technical information, including:

• Device Information: Device type, operating system, browser type and version, screen resolution, device identifiers;
• Usage Data: Pages visited, games played, time spent on the Platform, click patterns, navigation paths, referring URLs;
• Location Data: IP address, approximate geographic location based on IP address;
• Communication Data: Records of your interactions with km88.com customer support, including live chat transcripts and email correspondence.

2.3 Information from Third Parties

km88.com may receive information about you from third-party sources, including:

• Payment processors (GCash, PayMaya, banks) to verify transactions and prevent fraud;
• Identity verification services to confirm your identity and comply with Know Your Customer (KYC) requirements;
• Marketing partners and affiliates who refer you to km88.com;
• Publicly available sources and databases for fraud prevention and compliance purposes.

3 How We Use Your Information

km88.com uses the personal information we collect for the following purposes:

3.1 Account Management & Service Provision

• To create and maintain your km88.com account;
• To verify your identity and age (21+ requirement);
• To process deposits, withdrawals, and other financial transactions;
• To provide customer support and respond to your inquiries;
• To communicate important account updates, security alerts, and service notifications.

3.2 Compliance & Legal Obligations

• To comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations;
• To detect, prevent, and investigate fraud, money laundering, and other illegal activities;
• To enforce our Terms & Conditions and other policies;
• To respond to legal requests, court orders, and regulatory inquiries;
• To maintain records as required by Philippine gaming and financial regulations.

3.3 Platform Improvement & Analytics

• To analyze usage patterns and improve the km88.com Platform;
• To develop new features, games, and services;
• To conduct research and statistical analysis;
• To optimize Platform performance and user experience;
• To test new technologies and processes.

3.4 Marketing & Communications

• To send you promotional offers, bonuses, and marketing communications (with your consent);
• To personalize your experience on the km88.com Platform;
• To conduct surveys and gather feedback;
• To inform you about new games, features, and services.

4 Legal Basis for Processing

km88.com processes your personal information based on the following legal grounds:

• Contractual Necessity: Processing is necessary to perform our contract with you (i.e., to provide the km88.com services you have requested);
• Legal Obligation: Processing is required to comply with applicable laws and regulations, including KYC, AML, and gaming regulations;
• Legitimate Interests: Processing is necessary for our legitimate business interests, such as fraud prevention, security, and Platform improvement, provided these interests do not override your fundamental rights;
• Consent: Where required by law, we obtain your explicit consent before processing certain categories of personal information, such as for marketing purposes.

5 Data Sharing & Disclosure

km88.com does not sell your personal information to third parties. However, we may share your information with the following categories of recipients:

5.1 Service Providers

We share personal information with trusted third-party service providers who perform services on our behalf, including:

• Payment processors (GCash, PayMaya, banks) to facilitate deposits and withdrawals;
• Identity verification providers to conduct KYC checks;
• Cloud hosting and data storage providers;
• Customer support and live chat platforms;
• Marketing and analytics service providers;
• Fraud detection and prevention services.

All service providers are contractually obligated to protect your personal information and use it only for the purposes for which it was disclosed.

5.2 Legal & Regulatory Authorities

km88.com may disclose your personal information to law enforcement agencies, regulatory bodies, courts, and other government authorities when required by law or when we believe in good faith that disclosure is necessary to:

• Comply with legal obligations or respond to valid legal requests;
• Protect the rights, property, or safety of km88.com, our users, or the public;
• Detect, prevent, or investigate fraud, security breaches, or illegal activities;
• Enforce our Terms & Conditions or other agreements.

5.3 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring or successor entity. We will notify you of any such change in ownership or control of your personal information.

6 Data Security

km88.com takes the security of your personal information seriously and has implemented industry-standard technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• Encryption: All data transmitted between your device and km88.com servers is protected using 256-bit SSL/TLS encryption;
• Secure Storage: Personal information is stored on secure servers with restricted access controls;
• Access Controls: Access to personal information is limited to authorized personnel who require it to perform their job functions;
• Regular Audits: We conduct regular security audits and vulnerability assessments;
• Employee Training: All km88.com employees receive training on data protection and security best practices;
• Incident Response: We maintain an incident response plan to address potential data breaches promptly.

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. You are responsible for maintaining the confidentiality of your account credentials and for any activity that occurs under your account.

7 Data Retention

km88.com retains your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Specific retention periods vary depending on the type of information and the purpose for which it was collected:

• Account Information: Retained for the duration of your account relationship with km88.com, plus an additional period as required by law (typically 5-7 years after account closure for compliance purposes);
• Transaction Records: Retained for at least 5 years from the date of the transaction to comply with financial and gaming regulations;
• KYC Documents: Retained for at least 5 years after account closure as required by AML regulations;
• Marketing Data: Retained until you withdraw consent or request deletion, whichever comes first;
• Technical Logs: Typically retained for 12-24 months for security and troubleshooting purposes.

When personal information is no longer required, km88.com will securely delete or anonymize it in accordance with our data retention and disposal policies.

8 Your Privacy Rights

Under the Data Privacy Act of 2012 and other applicable laws, you have the following rights regarding your personal information:

• Right to Access: You have the right to request a copy of the personal information km88.com holds about you;
• Right to Rectification: You have the right to request correction of inaccurate or incomplete personal information;
• Right to Erasure: You have the right to request deletion of your personal information, subject to legal retention requirements;
• Right to Object: You have the right to object to certain types of processing, including direct marketing;
• Right to Data Portability: You have the right to receive your personal information in a structured, commonly used format;
• Right to Withdraw Consent: Where processing is based on consent, you have the right to withdraw that consent at any time;
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe your privacy rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer using the contact information provided in Section 14 of this Privacy Policy. We will respond to your request within 30 days of receipt.

9 Cookies & Tracking Technologies

km88.com uses cookies and similar tracking technologies to enhance your experience on the Platform, analyze usage patterns, and deliver personalized content. A cookie is a small text file that is stored on your device when you visit a website.

9.1 Types of Cookies We Use

• Essential Cookies: Required for the Platform to function properly, including authentication and security features;
• Performance Cookies: Collect information about how you use the Platform to help us improve performance;
• Functionality Cookies: Remember your preferences and settings to provide a personalized experience;
• Marketing Cookies: Track your activity across websites to deliver targeted advertising (with your consent).

9.2 Managing Cookies

Most web browsers allow you to control cookies through their settings. You can set your browser to refuse all cookies or to alert you when a cookie is being sent. However, if you disable cookies, some features of the km88.com Platform may not function properly.

10 Third-Party Services

The km88.com Platform may contain links to third-party websites, services, or applications that are not operated by km88.com. This Privacy Policy does not apply to third-party services, and we are not responsible for the privacy practices of third parties. We encourage you to review the privacy policies of any third-party services you access through the km88.com Platform.

km88.com integrates with third-party payment providers such as GCash, PayMaya, BPI, BDO, and Metrobank to facilitate deposits and withdrawals. When you use these services, you are subject to the privacy policies and terms of service of those providers in addition to this Privacy Policy.

11 International Data Transfers

km88.com primarily operates within the Philippines and stores personal information on servers located in the Philippines or in secure data centers in jurisdictions with adequate data protection standards. In some cases, your personal information may be transferred to, stored, or processed in countries outside the Philippines, including for the purposes of cloud hosting, payment processing, or technical support.

When we transfer personal information internationally, we ensure that appropriate safeguards are in place to protect your data, including standard contractual clauses, adequacy decisions, or other legally recognized transfer mechanisms. By using the km88.com Platform, you consent to the transfer of your personal information as described in this Privacy Policy.

12 Children's Privacy

The km88.com Platform is intended for use by individuals who are at least 21 years of age. km88.com does not knowingly collect personal information from individuals under the age of 21. If we become aware that we have inadvertently collected personal information from a person under 21, we will take immediate steps to delete that information and terminate the associated account.

If you are a parent or guardian and believe that your child has provided personal information to km88.com, please contact us immediately using the contact information provided in Section 14.

13 Changes to This Privacy Policy

km88.com reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. When we make material changes to this Privacy Policy, we will notify you by email (to the address associated with your account) or by posting a prominent notice on the km88.com Platform.

The date of the most recent revision will always be indicated at the top of this Privacy Policy. Your continued use of the km88.com Platform following the posting of changes constitutes your acceptance of those changes. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information.

14 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way km88.com handles your personal information, please contact our Data Protection Officer:

• Email: [email protected]
• Customer Support: Available 24/7 via live chat on the km88.com Platform
• General Inquiries: [email protected]

We aim to respond to all privacy-related inquiries within 30 days of receipt. For urgent matters, please use our 24/7 live chat support for immediate assistance.